Privacy Policy | The Wrap Lab

Introduction

The Wrap Lab (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide.

This Privacy Policy explains how The Wrap Lab collects, uses, protects, and manages information when you visit our website, submit a contact form, request information, request a quote, book an appointment, request vehicle customization services, communicate with us, or otherwise interact with our shop.

This Privacy Policy applies to:

https://thewraplabtx.com/
Online forms
Quote requests
Service and appointment inquiries
Customer communications
Marketing communications
SMS communications

Information We Collect

The Wrap Lab may collect information that you voluntarily provide, including:

First and last name
Email address
Phone number
Mobile phone number
Quote and appointment information
Vehicle and service request information
Project or order information
Customer service inquiries
Communication preferences
SMS consent preferences
Marketing consent preferences
Other information submitted through our website forms

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

Browser type
Device type
Operating system
IP address
Pages visited
Date and time of website visits
Referring website
Website interaction information

This information helps us maintain website functionality, improve customer experience, analyze website performance, and protect website security.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies.

Cookies help us:

Improve website functionality
Remember user preferences
Understand website usage
Analyze website performance
Improve customer experience

You may choose to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

How We Use Your Information

The Wrap Lab may use collected information for:

Responding to customer inquiries
Managing quotes and appointments
Processing service requests and projects
Providing vehicle customization information
Providing customer support
Communicating about your requests
Improving our shop services
Improving website experience
Sending requested information
Sending promotional communications when consent has been provided
Sending SMS communications when consent has been provided
Maintaining communication preferences
Protecting against fraud or misuse

Email Communications

If you provide your email address, The Wrap Lab may use it to:

Respond to inquiries
Provide quote, appointment, or project updates
Provide customer service
Send requested information
Send promotional emails if you have opted in

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in marketing emails or contacting us directly.

SMS and Text Message Communications

The Wrap Lab may offer SMS text messaging communications to customers who voluntarily provide their mobile phone number and provide SMS consent.

Providing your phone number does not automatically enroll you into SMS messaging.

Where SMS messaging is offered, customers may have separate options to consent to:

Marketing SMS messages
Non-marketing SMS messages

SMS consent is voluntary.

You are not required to provide SMS consent as a condition of requesting a quote, booking an appointment, or purchasing products or services.

Non-Marketing SMS Communications

If you consent to receive non-marketing SMS messages, The Wrap Lab may send messages related to:

Quote follow-ups
Appointment confirmations
Appointment reminders
Project and install updates
Service inquiries
Service updates
Responses to customer questions
Customer service communications
Requested information
Shop-related updates

Marketing SMS Communications

If you separately consent to receive marketing SMS messages, The Wrap Lab may send messages related to:

Shop promotions
Special offers
Discounts
Seasonal service updates
Events
Wrap and protection promotions
Customer appreciation offers

SMS Message Frequency and Message Rates

Message frequency may vary depending on your interactions with The Wrap Lab and the type of SMS communications you have selected.

Message and data rates may apply.

Your wireless carrier determines applicable charges.

SMS Opt-Out

You may stop receiving SMS messages at any time.

Reply STOP to any SMS message from The Wrap Lab to unsubscribe.

After sending STOP, you may receive a confirmation message indicating that you have been unsubscribed.

After your request is processed, you will no longer receive SMS messages unless you provide consent again.

SMS Help and Support

For help with SMS communications, reply HELP to any The Wrap Lab text message.

You may also contact us:

The Wrap Lab
Phone: (469) 727-0537
Email: contact@thewraplabtx.com

Mobile Information and SMS Consent Non-Sharing

The Wrap Lab respects the privacy of mobile information.

Mobile phone numbers, SMS opt-in information, and consent records will not be sold, rented, shared, or disclosed to third parties for their own marketing or promotional purposes.

SMS consent information will not be shared with affiliates, partners, advertisers, or other third parties for independent marketing purposes.

Information may only be shared with service providers who assist us in operating our business, such as communication providers, CRM or quote systems, website providers, payment processors, or technology providers, solely for providing services on our behalf.

Sharing of Information

The Wrap Lab does not sell, rent, or trade personal information.

We may share limited information with trusted service providers who help us operate our business, including:

Website hosting providers
CRM and quote systems
Payment processors
Communication platforms
Marketing technology providers
Customer service providers

These providers may only use information necessary to provide services to The Wrap Lab.

Data Security

We use reasonable security measures designed to protect personal information from:

Unauthorized access
Unauthorized disclosure
Misuse
Alteration
Loss

However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as necessary to:

Provide requested services
Maintain business records
Process projects and payments
Manage quotes and appointments
Maintain communication records
Comply with legal obligations

Your Rights

You may contact us to:

Request updates to your information
Request correction of inaccurate information
Request information about communications you receive
Update communication preferences

Children’s Privacy

Our website and services are intended for general audiences.

We do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may contain links to third-party websites.

The Wrap Lab is not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

The Wrap Lab may update this Privacy Policy periodically.

Changes will be posted on this page with an updated revision date.

Contact Information

The Wrap Lab
3201 E Pioneer Pkwy Ste 32
Arlington, TX 76010

Phone:
(469) 727-0537

Email:
contact@thewraplabtx.com

Website:
https://thewraplabtx.com/