Terms and Conditions | The Wrap Lab

Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of The Wrap Lab website, online forms, quote requests, service inquiries, customer communications, SMS messaging program, and related services.

By accessing or using our website or services, you agree to these Terms.

If you do not agree with these Terms, please discontinue use of our website and services.

About The Wrap Lab

The Wrap Lab provides vehicle customization services in Arlington, TX, including vehicle wraps, window tinting, paint protection film (PPF), ceramic coating, auto detailing, caliper painting, powder coating, custom exhaust, body kits, and related shop services.

Our website allows customers to learn about our services, contact the shop, request quotes, submit inquiries, and communicate with our team.

Website Use

You agree to use The Wrap Lab website only for lawful purposes.

You agree not to:

Provide false or misleading information
Attempt unauthorized access to our website or systems
Interfere with website functionality
Upload harmful software or malicious content
Use our website for fraudulent activities
Violate applicable laws or regulations
Misuse website content or materials

Quotes and Customer Requests

Customers may submit quote requests, appointment inquiries, or other requests through our website or communication channels.

Submitting a quote or appointment request does not guarantee availability, pricing confirmation, or a booked install window.

Quotes and appointments may be confirmed, modified, or cancelled based on shop availability, vehicle condition, material lead times, and operational requirements.

Customers are responsible for providing accurate contact information and vehicle details when submitting requests.

Services and Digital Requests

If quote forms, service inquiries, or other digital services are available, customers agree to provide accurate information necessary to process their requests.

The Wrap Lab reserves the right to:

Correct pricing errors
Modify availability
Refuse or cancel requests when necessary
Contact customers regarding submitted requests
Update services, materials, or offerings without notice

Service options, availability, pricing, and offerings may change periodically.

Service Information

The Wrap Lab makes reasonable efforts to provide accurate service descriptions and information.

However:

Materials and finishes may change
Availability may vary
Photos may not represent the exact finished result on every vehicle
Services or packages may be discontinued or modified

Customers should inform the shop of prior paintwork, existing damage, aftermarket parts, and any special requirements before work begins.

While we make reasonable efforts to deliver a precise install based on the approved scope, outcomes can vary by vehicle condition, panel geometry, and materials selected.

Payments

Payments for wraps, tint, protection packages, upgrades, deposits, or other purchases are processed according to the payment methods and terms available at the time of purchase.

Customers are responsible for providing accurate payment information.

The Wrap Lab is not responsible for issues caused by incorrect payment information, payment provider errors, or third-party payment processing systems.

Multi-Service and Fleet Projects

Multi-service builds, commercial branding, and fleet wrap requests are subject to availability, scope approval, vehicle access, timing, and confirmation by The Wrap Lab.

Customers are responsible for providing accurate:

Preferred timeline
Vehicle year, make, and model
Service scope and finish goals
Contact information
Brand assets for commercial graphics (when applicable)
Special instructions

Additional terms may apply to specific project agreements.

Email Communications

By providing your email address, you agree that The Wrap Lab may communicate with you regarding:

Quote requests
Appointments and install scheduling
Service inquiries
Customer support
Requested information

Marketing emails will only be sent when appropriate consent has been provided.

You may unsubscribe from marketing emails at any time.

SMS Messaging Program

The Wrap Lab may provide SMS text messaging communications to customers and prospective customers who voluntarily provide their mobile phone number and provide SMS consent.

SMS messages may include both non-marketing and marketing communications depending on the type of consent provided.

Providing a phone number does not automatically enroll you into SMS communications.

SMS consent is voluntary.

You are not required to consent to SMS messages as a condition of requesting a quote, booking an appointment, or purchasing services.

Non-Marketing SMS Communications

If you provide consent to receive non-marketing SMS messages, The Wrap Lab may send messages related to:

Quote follow-ups
Appointment confirmations
Appointment reminders
Install or drop-off updates
Project status updates
Responses to customer questions
Customer service communications
Requested information
Shop-related communications

Marketing SMS Communications

If you separately provide consent to receive marketing SMS messages, The Wrap Lab may send messages related to:

Special offers
Promotions
Discounts
Seasonal service updates
Events
Wrap and protection promotions
Shop announcements
Customer appreciation offers

SMS Message Frequency

Message frequency may vary depending on:

Your requests
Quotes and appointments
Active projects
Customer interactions
Communication preferences
Type of SMS consent provided

The number of messages received may vary over time.

Message and Data Rates

Message and data rates may apply to SMS messages sent by The Wrap Lab.

Your wireless carrier determines applicable messaging and data charges.

The Wrap Lab is not responsible for charges imposed by your mobile service provider.

SMS Opt-Out Instructions

You may stop receiving SMS messages at any time.

Reply:

STOP

to any SMS message from The Wrap Lab.

After sending STOP, you may receive a confirmation message that your request has been processed.

After opting out, you will no longer receive SMS messages unless you provide consent again.

SMS Help and Support

For assistance with SMS communications, reply:

HELP

to any The Wrap Lab text message.

You may also contact us:

The Wrap Lab
Phone: (469) 727-0537
Email: contact@thewraplabtx.com

Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered SMS messages.

SMS delivery may be affected by:

Wireless network availability
Carrier filtering
Device settings
Mobile service interruptions
Other factors outside our control

SMS Consent Records

The Wrap Lab may maintain records related to SMS consent, including:

Mobile phone number
Consent selection
Date and time consent was provided
Method of consent collection
Communication preferences
Opt-out requests

These records may be maintained for compliance, customer service, and business purposes.

Third-Party Services

The Wrap Lab may use third-party providers for services such as:

Website hosting
Quote and CRM technology
Payment processing
Communication platforms
Marketing technology
Analytics

Third-party services may have their own terms and privacy policies.

The Wrap Lab is not responsible for the policies or practices of third-party services.

Intellectual Property

All website content, including:

Logos
Branding
Text
Images
Graphics
Website design
Shop materials

are owned by or licensed to The Wrap Lab unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our materials without permission.

Disclaimer

The Wrap Lab makes reasonable efforts to provide accurate information on our website.

However, we do not guarantee that:

Website content is always error-free
Service availability will always remain unchanged
Website access will always be uninterrupted
Information will always be current

We reserve the right to update information without notice.

Limitation of Liability

To the maximum extent permitted by law, The Wrap Lab will not be responsible for indirect, incidental, special, or consequential damages resulting from: